"Better Business Broadband"
Use of Personal Information
In order to conduct business there is certain information that tcanet requires from members such as your name, date of birth, address, telephone numbers and payment details.
There are two primary reasons tcanet requires such information.
- 1. To supply general administrative services to our member’s for purposes involving customer service records and connection logs.
- 2. To enable us to communicate with members to identify them when they contact tcanet for billing-related reasons including debt collection and or to inform members of any changes/ improvements/ additions to our service offerings.
Protection of your information
tcanet collects and stores information in electronic and/or hardcopy formats. Stringent measures are taken, in accordance with Government legislation, to guarantee that all information provided is kept confidential and secure. Provisions are in place to ensure that members' accounts are only viewable by those personnel within our organisation that have the appropriate security clearance.
Disclosure of Personal Information
Under no circumstances will tcanet sell members' information. The only time information is disclosed to a third party is when it is integral related to the provision and/or improvement of services or if tcanet is required to do so by Australian law. In both cases these entities meet with strict guidelines to preserve members ' privacy. Our third party suppliers will not contact tcanet members unless expressly requested to do so by the member themselves.
Members Access to their Account Details
Members are able to view and update their account information at any time online through the MyAccount section of the website.
Cookies
Saving of passwords and pre-population of information is made possible by cookies. Cookies are simply small text files that are automatically saved on your computer when you visit or interact with a website. For our members' convenience, tcanet may use cookies. These pieces of information are applied to our site to enhance its functionality to save you having to input the same information time and time again. tcanet does not use cookies to store personal information about you or to track your internet usage.
Changes to Privacy Policy
tcanet is committed to enhancing our members experience through enhancements to existing services and investment in new technologies. As such we will update our Privacy Policy as necessary. Any changes to our privacy policy will be communicated to members via email or in our tcanet newsletter and will be viewable from our web page.
tcanet Privacy Officer
If you have any questions in regards to tcanet's Privacy Policy
please do not hesitate to contact our Privacy Officer via email:
accounts@tcaustralia.com.au
or in writing;
The Tcanet Privacy Officer
Extract from Terms and Conditions
6.
Transfers and
Cancellations
6.1 The Customer may not assign, transfer or otherwise dispose of
the Service to another third party without the prior written consent
of tcanet.
6.2 The Customer may not resell the Service or otherwise use the
Service in competition with tcanet.
6.3 The Customer may cancel the Service on seven (7) days written
notice to tcanet. The Customer will be liable to tcanet for any
charges incurred during that notice period and for any other charges
previously incurred and unpaid.
6.4 If the Customer originally connected on a $99 connection fee and
cancels the Service within the first twelve (6) months of
connection, the Customer will incur a $75 early cancellation fee.
This fee will also be incurred if the:
(a) Service was transferred to tcanet
using the ADSL Transfer Process and subsequently cancelled within
the 6-month period from the date of transfer; or
(b) Customer changes either their
premises or their Service telephone line within the first twelve
(12) months. In such an event, the Customer will be liable to pay
tcanet a new connection fee.
6.5 tcanet may terminate the Service on 14 days notice to the
Customer. In such an event tcanet will refund to the Customer any
fees already paid by the Customer for the provision of the Service
following the end of that 14-day period.
6.6 If the Customer is transferring their ADSL service to tcanet
from another provider, the customer acknowledges that:
(a) It is the Customers responsibility
for any charges incurred and/or billing with the current provider up
to the date the transfer takes effect;
(b) After the transfer, the Customer
will not be able to receive certain benefits they received with the
previous ADSL supplier (e.g. discounts or specific product
enhancements);
(c) The Customer authorises tcanet to
act on their behalf to transfer the ADSL service;
(d) The ADSL service will remain active
with the current ADSL supplier until the transfer takes place;
(e) The Customer will need to contact
the current ADSL supplier about any faults with the ADSL service
until this transfer takes place;
(f) An outage with the ADSL service
will take up to six (6) hours while the transfer takes place.
(g) The Customer will be responsible
for any re-configuration of the network or ADSL hardware. This is
required to facilitate the change of an ISP;
(h) The Customer is the account holder
of the ADSL service(s) or are authorised by the account holder to
transfer the service to tcanet;
(i) It is the responsibility of the
Customer to check the terms of their contract with the current ADSL
supplier to determine if there will be any consequences as a result
of the transfer (e.g. early termination payment, etc.).
6.7 An ADSL bridged service cannot be transferred to another ISP
using the "Fast Transfer Process".
6.8 Any change to the line programming of an ADSL Bridged connection
required by the Customer (including changes to IP addresses, line
speed or connection type) will incur a $99.00 fee.
7. General
7.1 Prior to entering into this agreement, the Customer represents
and warrants to tcanet that the Customer has read, understood and
agrees to be bound in full by the terms of this agreement and the
tcanet General Terms and Conditions.
7.3 A current copy of this agreement may be obtained on the tcanet
website.
7.4 This agreement is to be governed and construed according to the
laws in force in New South Wales, Australia.
PO Box 1369
Coffs Harbour NSW 2450.
7.2 All notices to be delivered under this agreement must be in
writing and sent by post, email, facsimile or hand delivery.